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Systems Analyst

Elkhart, IN 46514

Employment Type: Permanent Hire Industry: Industry Job Number: 7810 Pay Rate: 90,000

The Systems Analyst provides end user support and troubleshooting for local and remote personnel.  This person is responsible for the day-to-day maintenance of the QAD ERP System and all related bolt-on applications.  He/she is also responsible for assisting in upgrading systems with the latest versions of software and any programming relating to this software. 

DUTIES AND RESPONSIBILITIES:

 
  1. Responsible for troubleshooting and managing end-user problems, and providing adequate documentation of problem and solution using Spiceworks Help desk software.
  2. Recommend, replace, troubleshoot, upgrade and install software as needed by end users, as it relates to the QAD operating environment.
  3. Responsible for servicing, installing, configuring and deployment of new software
  4. Identify diagnosis and resolve technical problems.
  5. Manage local software licenses.
  6. Analyzes the needs of the end users providing technical support for software systems such as coding, designing, implementing and debugging programs.
  7. Writes program code by implementing the design according to the end user / department standards and design specifications, and determines appropriate language and environment for the program.
  8. Corrects operating system problems by analyzing programs or systems to determine the cause and effect of the malfunction; changes programs and systems to prevent recurrence and to eliminate the effects of problems to include altering incorrect files, modifying existing computer systems and schedules, writing and running special programs and consulting with client department personnel, operations, data entry personnel or technical experts; evaluates the system to determine that all corrections have been properly made with no unanticipated and undesirable side effects. 
  9. Tests and debugs programs and systems by analyzing them to determine likely problem areas, constructing and using sample data to test programs or systems failures, and rewriting or redesigning programs or systems to correct such failures.
  10. Designs systems, programs and coordinates the review of specification and user sign-off process.
  11. Coordinates all aspects of implementation and training to support new programs/systems.

 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
  • Experienced with supporting and maintaining QAD MFG/PRO ERP Systems
  • Experienced with developing custom applications, utilizing Progress Programming
  • Experienced with supporting and maintaining FormTrap forms system/
  • Experienced with supporting and maintaining Progress Databases (DBA Functions)
  • Knowledge of installing operating systems and application software.
  • Handle multiple project responsibilities simultaneously, to prioritize work and resolve technical emergencies as they may occur.
  • Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to end users.
  • Knowledge of data security and disaster recovery systems and procedures.
  • Knowledge of data management techniques.
  • Knowledge of a broad range of relevant multi-user computer systems and applications,
  • Knowledge of systems growth analysis and capacity planning processes and techniques.
  • Knowledge of current technological developments/trends in area of expertise.
  • Knowledge of computer site licensure regulations and requirements.
  • Must be able to work independently and in a team. 
  • Must be able to prioritize day to day tasks.
  • Must have good “ customer” skills working with end users.

WORKING CONDITIONS AND PHYSICAL EFFORT:
  • Work is normally performed in a typical interior/office work environment.
  • Must be willing to travel to foreign locations, as needed
  • Must be able to look at a computer screen for several hours daily.

MINIMUM QUALIFICATIONS:
  • Bachelor’ s Degree in computer science or related field.
  • Five years of related experience.
  • Familiarity with Progress Databases, QAD software, and FormTrap highly desirable.
  • Successful completion of a two-year vocational school computer science degree and three years of experience may substitute for the minimum qualifications.

Desmond Nugent

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