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Sr Service Desk Administrator

Syracuse, IN 46567

Employment Type: Permanent Hire Industry: Engineering & Technology Job Number: 8531 Pay Rate: 70,000 Years of Experience Required: 3

Sr Service Desk Administrator

Are you a passionate IT professional looking for a dynamic organization where you can take your career to the next level? Due to accelerated growth our client, located in the Roxboro, NC area is looking to add a talented Sr Service Desk Administrator to their team.

          What you will be doing:

·         Effectively work with Service Desk team and Technology Administrators to bring about optimal resolutions to shared workloads.

·         Works within Service Desk team to ensure that SLAs pertaining to compute technology such as laptops, peripherals, phones, audio/visual technology, laptops, peripherals, phones, audio/visual technology, etc are met.

·         Resolves escalated service desk issues as assigned, facilitating knowledge share with exemplary documentation on implemented resolutions.
Share the responsibility of managing the full technology lifecycle, from procurable to disposal.

·         Report to the Service Desk Supervisor for day to day workload, yet assist the Service Desk Supervisor in creating, maintaining, and championing processes pertaining to service desk workloads.

·         Assist Technology Administrators in continually evaluating security landscape of infrastructure and endpoint technologies.

·         Consistently perform GAP analysis on assigned IT or Business Software systems. Communicate with Department Leadership and/or Technology Administrators the results of GAP analysis when attention is required.

What you will need:

·         5+ years of experience working within enterprise Service Desk environments is necessary, preferably with a history of progressive technical growth.

·         Deep knowledge of both Windows and macOS operating systems must be evident.

·         Thorough understanding of Microsoft administration technologies such as Group Policy, PowerShell, and Active Directory are necessary, as is a proven history of consistently using and understanding DNS, DHCP, NTFS, DFS, RDS, SMB, VLANs, and TCP/IP.

·         3+ years of experience working with Microsoft Server and Virtualization Technologies such as vSphere or Hyper-V.

·         Experience troubleshooting the technical aspects of business software systems, including but not limited to; ERPs, EDI Solutions, Asset Management systems, Customer Support Software, Shipment Management Systems, and Scanning/Archiving systems.

·         Experience using Incident Management software for managing support requests (Zendesk, ServiceNow, BMC, etc.). 

Send resume’s to Desmond Nugent at


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