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Service Department Dispatcher

Morgantown, PA 19543

Employment Type: Permanent Hire Industry: Customer Service & Administrative Job Number: 8458 Years of Experience Required: 3

Service Department Dispatcher – Morgantown, PA

 

Located in Morgantown, PA this Service Department Dispatcher will be work directly with the service department in managing scheduled as well urgent customer needs.

 

Company Information:

  • Privately owned company with over 30 years in business
  • Regional leader in their niche market ~ partnering with top names in the industry
  • 10 locations throughout NY & PA with over 300 employees
  • Low turnover with long tenured employee
  • Great company culture – encourage employees to be creative in their jobs ~ always looking for suggestions on how to improve and move the needle forward

 

Benefits and Features:

  • Medical, dental and vision insurance
  • Life Insurance
  • 401k + match
  • Vacation and PTO
  • 8+ paid holidays

 

The role:

  • Reporting to the Branch Manager, this Service Department Dispatcher will manage warranty claims, service contracts and schedule preventative maintenance.
  • This role will handle urgent client calls on not-working equipment and dispatch technicians.

 

Background Profile:

  • Customer support experience required
  • 3+ years’ experience working within a service department for industrial or construction equipment
  • Must have a strong, mechanical and technical background.
  • Strong work history
  • MS Excel and Word skills
  • Able to pass background and drug tests (pre-employment and random)

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