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Investment Client Services Assistant

Indianapolis, IN 46240

Employment Type: Permanent Hire Industry: Industry Job Number: 8050 Pay Rate: 45,000

Investment Client Services Assistant

If you offer experience working in a financial services firm working with clients to transfer assets, move money, complete beneficiary changes, and calculate and process RMDs and more, you may have interest in this Investment Client Services Assistant. Candidates must offer experience working with Charles Schwab or Fidelity to apply.

Top Reasons to Work with Us?

  • Well-respected wealth management firm established over 25 years ago and woman-owned
  • Offers a wide-range of wealth management plans that attract a solid client base for continued business growth
  • Provides a professional and ethical culture that helps their employees succeed

What is in it for you?

  • Opportunity to grow professionally
  • Excellent benefits and bonus plans

What do you need for this job position?

  • To be successful in this position, one should have the following abilities: outstanding interpersonal skills, direct client service skills, strong organizational skills, time management and prioritization skills, a wide variety of client support work experience in the financial services industry, demonstrated problem-solving and follow-up skills, ability to adapt and multi-task, the ability to work well independently and with a team of professionals. 

In this job you will:

  • Coordinate the transfer of assets into new and existing client accounts
  • Prepare related account documentation and relevant service documents
  • Serve as the liaison with custodians and ensure accurate transactions and best practices are maintained for clients
  • Calculate and process RMDs for the firm’s clients
  • Check alerts online with Charles Schwab and Fidelity 
  • Check for correspondence using Junxure, or similar CRM application, and Outlook 
  • Maintain detailed accountings of client correspondence in Junxure
  • Verify receipt of client documents by custodians
  • Update Orion with necessary amendments (determine what is need to do in Orion; i.e., a death of a client) 
  • Complete applications and supplemental service request documentation
  • Compose personalized communication such as letters and emails to clients
  • Mail documentation with return postage-paid envelope to clients 
  • Respond to client calls, assisting with money movement and/or preparation of related documentation
  • Respond to client emails as needed and confirms actions taken to address their request
  • Monitor and follow up on outstanding items, including asset transfers 
  • Process incoming mail items for submission to Schwab/Fidelity and other custodians
  • Take steps to ensure proper verification is completed to ensure client NPI remains protected
  • Review forms completed by client to ensure completed correctly both for custodian and compliance regulations
  • Research charities to ensure client gifts are being processed correctly and to the correct charity 
  • Scan all items to be submitted to custodians, including checks, applications and TOA’s
  • Name and file scanned documents on paperless document management system, Worldox, after ensuring completeness
  • Prepare UPS labels and packets for custodians and clients
  • Communicate cordially with clients by phone, fax, email and/or letter formats 

What you need:

  • Associate Degree or a minimum of five (5) years related client service within a financial services firm
  • Past experience working with Charles Schwab and/or Fidelity is required

Send resume to Jackie Davis for review at

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Jackie Davis

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