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Inside Sales & Customer Service Representative

Sharonville, OH 45241

Employment Type: Permanent Hire Industry: Industry Job Number: 8172

Inside Sales & Customer Service Representative – Sharonville, OH

Under the supervision of the National Sales Manager, this position performs a variety of customer service and inside sales functions.

The Inside Sales & Customer Service Rep will be responsible for:

  • Contacting potential and existing customers by cold calling, generating sales leads, responding to sales inquiries to secure new and increased business accounts to meet established sales targets.
  • Prospect and follow up with established target list of accounts.
  • Stay current and up to date on customer market trends, and new product(s).
  • Conduct market surveys
  • Organizing and attending trade shows and conferences as required (3-4/year). Travel would be required.
  • Responsible for handing customer inquiries, providing appropriate solutions and alternatives within the time limits and provide follow up to ensure the customer is satisfied.
  • Taking incoming calls, responding to emails and voicemail messages, which could be entering orders into the online system and processing payments and/or providing answers and information
  • Responsible for keeping customer records, process customer accounts and file all necessary documents.
  • Processing samples/paperwork for quality control testing
  • Prepare and maintain accurate and timely sales information and reports.

What You Need for This Position?

  • Computer Skills:  Good understanding/proficient in the Microsoft Suite applications
  • Customer Service Skills: The customer is always right. Inside sales reps will need to be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
  • Communication Skills: Inside sales reps speak to customers about a product's different features, and answer any questions they might have.
  • Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.

Send resume to Gwen Kilgore for review at

To view additional openings visit

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Gwen Kilgore

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