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Director of Customer Service

Milford, PA 18337

Employment Type: Permanent Hire Industry: Industry Job Number: 7933 Pay Rate: 115,000

Director of Customer Service

Are you a Director of Customer Service with over 10 years’ experience in the manufacturing industry? Are you open to a position located east of Scranton, PA? If you have been in a Senior level Customer Service / Customer Relations roles and want to take the next step in your career, then this would be an excellent opportunity for you!

Reporting to the Senior VP of Operations, the Director of Customer Service will lead the team of Account Managers. The mission will be to provide leadership and training to a team of 10 direct reports.  This team ensures customer satisfaction while focusing on achieving both short and long term business goals.

What you will be doing?
  • Motivate, train and lead a team of Account Managers who are the primary customer contacts.
  • Act as the liaison between internal departments and customer service group.
  • Assist with any escalated issues.
  • Help in creating and managing of timeline for new development and launches.
  • Manage metrics and reporting for upper management on customer accounts and activity.

What you need for this position?
  • 10+ years’ experience in a Senior level Customer Service / Customer Relations role within manufacturing industries.
  • BS degree in business strongly preferred.
  • Experience working with various departments to resolve customer issues.
  • Exceptional written and verbal communication skills.
  • Strong attention to detail, accuracy, organization skills, ability to multitask and exception follow through skills.
  • Able to pass a criminal background check.

Top Reasons to Work at our Client!
  • One of largest independent manufacturers of consumer packaged goods
  • Industry leader with almost 1, 000 employees producing well known products
  • Long tenured workforce with a proven history of growth ~ doubled sales in the last 5 years!

What’ s in it for you?
  • Attractive six figure salary with generous bonus plan!
  • Complete and comprehensive benefits package.
  • Longevity, stability, and growth.   World of opportunity!

Send resume to Amy Szuba for review at aszuba@careertransllc.com

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