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Customer Service Rep

Kendallville, Indiana 46755 | Contract To Permanent

Job ID: 7544 Industry: Industry Pay Rate: 45,000

Are you a Customer Service Representative that takes ownership and pride in your work?  Are you customer focused and results oriented? Are you tired of the call center environment and want to work regular hours?  If you have 3-5 years’ experience in a Customer Service role, keep reading!  This position is located in Kendallville, IN.

Why should you work for our client?
  • Fifth generation, family-owned business
  • Has been in business over 110 years
  • A preferred supplier to the most prestigious coatings companies in the world
  • Great work/life balance

What will you be doing?
  • The ability to manage and provide excellent customer service.
  • Enter orders into an Excel spreadsheet
  • Expedite orders post entry through production and shipping.
  • Provide immediate and accurate information to both internal and external customers and follow-up when necessary.
  • Review incoming product and match to orders where needed.
  • Prepare and complete month end billing, reports and invoices.
  • Process daily orders from on-line requests, fax and emails.
  • Follow-up on shipped orders that includes shipment information, shipping charges and responding to any emails of special requested orders.
  • Work directly with the Warehouse to insure products are available for delivery.

What do you need for this position?
  • 3-5 years’ experience in a similar role
  • Strong customer service background
  • Strong computer skills including Word and Excel
  • Strong communication skills, both written and verbal
  • Previous Inside/Outside sales experience a plus

What’ s in it for you?
  • Competitive pay
  • Holiday and vacation pay after certain requirements are met.
  • Employer paid, ACA compliant, insurance plan which offers minimal essential coverage
  • Optional medical, dental, vision indemnity plan



Gwen Kilgore

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